General Questions
This is a theatrical production. When phones ring, it is distracting and disturbing to others.
Do not stop inside the house for any lost or damaged items. Upon exiting Haunted Hell, go directly to the admissions booth to inform us of any lost items. Our staff will attempt to search for the article to the best of our ability at that time without interrupting the flow of foot traffic through the house. If we are unable to locate the lost item during operating hours, we will take your information and contact you in the event the article is located. We are not responsible for lost, stolen or damaged items.
Tour times are dependent upon a number of factors such as the total number of people in line and how fast our staff is allowing them to go through the house. We have customers that move very fast and some that move really slow. Length of tours vary from group to group.